Who are we looking for and why?

We're not looking for a coordinator who moves tasks around in a project management tool. We're looking for a Delivery Lead: someone who takes ownership of the implementation stage and is accountable for the result.

You'll take over projects once the strategy is ready and lead them all the way to launch and beyond. To do that well, you need to understand how marketing technologies work together well enough to judge the quality of your team's work, and the confidence to say it out loud. You're comfortable telling a designer "it looks great, but it doesn't meet the brief," and telling a developer "the task may be closed, but the events aren't reaching the CRM."

You don't need to code, and you don't need to know loyalty programs inside out. We'll teach you that :). What you need is a genuine love for MarTech, a creative approach to solving problems, strong management skills and a sense of ownership.

This is a new role at Loyalty Roots, reporting directly to the leadership team. You'll have a real influence on how we deliver projects and how our delivery standards are shaped.

What you’ll do as a MarTech Delivery Manager

• Own the implementation stage: you'll take over loyalty projects after the strategy and analytics phase and lead them through to launch.

• Control quality: you'll make sure everything the team delivers (copy, design, analytics, MarTech configuration, integrations) is correct, in line with the strategy and on time. If something isn't right, you'll catch it before the client does.

• Lead the project team: you'll coordinate designers, copywriters, analysts and technical specialists, setting priorities, deadlines and working standards.

• Be a business partner for the client: you'll run status meetings, report progress, explain technical topics in plain language and advise the client on the work in progress.

• Protect scope, budget and timeline: you'll spot risks and delays early, remove blockers and set clear boundaries when requests go beyond the agreed scope.

• Build our delivery standards: as the first person in this role, you'll help shape how we plan, track and quality-check implementation projects.

What we expect from a MarTech Delivery Manager

• 3–5+ years of experience managing projects at the intersection of marketing and technology (MarTech, ecommerce, CRM, web or app implementations) as a Project Manager, Delivery Manager or Implementation Lead.

• A solid understanding of the MarTech ecosystem: how CRM, marketing automation, ecommerce platforms and analytics tools connect, including integration basics (API, webhooks) and how marketing data flows between systems.

• Enough technical and marketing knowledge to verify the quality of your team's work, not just its status.

• A strong execution mindset: assertiveness, attention to detail and the ability to hold a team accountable for quality and deadlines.

• Business maturity in client relationships: you confidently run meetings with marketing and ecommerce directors and management boards.

• Excellent organization and hands-on experience with project management tools (e.g. Jira, Asana, ClickUp, Monday.com).

• Strong communication skills in both Polish and English.

Extra points

• Experience implementing or running loyalty programs (B2C or B2B).

• Hands-on experience with CRM, marketing automation or CDP platforms (e.g. Bloomreach, Braze, Oracle, Salesforce, Synerise).

• Basic knowledge of UX/UI and the process of creating marketing communication.

• Being available during the work week within the working hours 9am-5pm CEST.

What we offer

• A new role with real influence on how we deliver projects, reporting directly to the leadership team.

• Work with clients from different sectors and a team of experts in strategy, CX, creative, analytics and technology.

• The chance to learn loyalty programs from people who design them every day

• B2B contract or contract of mandate.

• Hourly rate agreed individually, based on your experience.

• Part-time position, with monthly availability and the number of projects agreed together.

• Project-based collaboration.

• Work from anywhere in the world: home, office or workation, whatever keeps you fulfilled and productive.

Don't tick every box? Apply anyway

What matters most to us is that you're responsible, you love MarTech and you want your work to be creative, not just administrative. If that's you, but you don't meet some of the other criteria, please apply anyway.

Just add a short note inside your CV telling us why this role caught your attention. Some people apply without reading the offer, so your note shows us that you're applying intentionally and with real motivation. If you leave us a note in your CV, we will likely contact you.

Way to apply

Interested in joining us? Send your CV to hr@loyaltyroots.com

Email subject: MarTech Delivery Manager - [Name Surname]

We’ll get back to selected candidates within 14 business days. If you don’t hear from us after this time, it means that for now we’re not a good fit for each other, but we’ll keep you in our database in case more suitable role comes up.

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Candidate journey: ⭕️ CV analysis ➔ ⭕️ Recruiter call ➔ ⭕️ Meet the leadership team. We'll have a chance to learn more about each other and agree to become partners!

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If you haven't been contacted but strongly believe you're a great fit, let us know by contacting us on LinkedIn.

We welcome applications from all qualified candidates regardless of gender, age, ethnicity, religion, sexual orientation or background. We believe diverse perspectives make our projects more effective and our team stronger.