Who are we looking for and why?

We're looking for MarTech Specialists who design and configure customer scenarios directly in our clients' systems.

This is a hybrid role. You have a technical and analytical mindset, usually from a Marketing Automation background, but you also think like a marketer. You don't just click through settings: you understand why a scenario makes sense for the end customer and how to build omnichannel communication that converts and builds loyalty.

We're hiring several people at different levels, from junior to senior. That's why this offer covers a wide range of experience. Juniors will start with configuration tasks under the guidance of more experienced team members. Seniors will design scenarios independently and advise clients on use cases. Your level, responsibilities and rate will depend on your experience and knowledge.

What you’ll do as a MarTech Specialist

• Design and configure omnichannel scenarios: you'll build customer journeys, automation rules and loyalty mechanics directly in the systems, based on real customer needs and business goals.

• Work with a varied MarTech stack: you'll configure marketing automation and CDP platforms (e.g. Bloomreach, Synerise, Insider) as well as loyalty and promotion engines (e.g. Sparta Loyalty, Voucherify, Open Loyalty).

• Define events and data requirements: you'll specify the events, parameters and data structures needed to launch planned use cases.

• Connect online and offline: you'll design and verify how customers are identified across the website, mobile app, POS and physical stores.

• Propose new use cases: you'll proactively suggest communication and promotion scenarios and choose the right mechanics and tools to reach the goal.

Must-have

• Hands-on experience with at least one marketing automation, CRM or CDP platform.

• A basic understanding of how systems exchange data (API, webhooks).

• The ability to learn new tools quickly.

• Thinking in terms of the customer journey, not just settings.

• Good communication skills in Polish (English is a plus).

What we expect from a Senior

This list describes the full senior profile. You don't need to meet all of it to apply. If you tick only some of the points, apply anyway, because we're hiring at several levels.

• Experience configuring and running advanced campaigns and scenarios in leading MA/CDP platforms.

• An understanding of data architecture, understanding the difference between CRM and CDP, event-based architecture and identity stitching.

• Comfort reading API documentation and understanding data flows between systems (we're not looking for a developer).

• Experience moving between platforms and mapping processes in new tools independently.

• A strong understanding of the UX of marketing communication: how to build onboarding, activation, retention, reactivation and reward journeys.

• Experience designing omnichannel communication (email, push, SMS, in-app, POS).

• Confidence in advising clients on use cases and choosing the right mechanics.

Extra points

• Experience with dedicated loyalty or promotion engines (e.g. Sparta Loyalty, Voucherify, Open Loyalty).

• Basic SQL or HTML/CSS for personalizing communication.

• Experience with ecommerce or omnichannel retail projects.

• Availability during the working week between 9am and 5pm CEST.

What we offer

• Several open positions, from junior to senior, with a level matched to your experience

• Hands-on work with many different MarTech and loyalty platforms, so your skills grow with every project

• Clients from different sectors and a team of experts in strategy, CX, creative, analytics and technology

• B2B contract or contract of mandate

• Hourly rate agreed individually, based on your level and knowledge

• Part-time position, with monthly availability agreed together

• Project-based collaboration

• Work from anywhere in the world: home, office or workation, whatever keeps you fulfilled and productive

• A company in its growth phase. That comes with challenges: you probably haven't heard of us yet, and we need to earn your trust. But you'll be able to grow and build something great together with us, with no corporate structure and a healthy work environment.

Way to apply

Interested in joining us? Send your CV to hr@loyaltyroots.com

Email subject: MarTech Specialist - [Name Surname]

We’ll get back to selected candidates within 14 business days. If you don’t hear from us after this time, it means that for now we’re not a good fit for each other, but we’ll keep you in our database in case more suitable role comes up.

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Candidate journey: ⭕️ CV analysis ➔ ⭕️ Recruiter call ➔ ⭕️ Meet the leadership team. We'll have a chance to learn more about each other and agree to become partners!

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If you haven't been contacted but strongly believe you're a great fit, let us know by contacting us on LinkedIn.

We welcome applications from all qualified candidates regardless of gender, age, ethnicity, religion, sexual orientation or background. We believe diverse perspectives make our projects more effective and our team stronger.es make our projects more effective and our team stronger.