Product Analyst - Retention & Loyalty Programs
• Part-time • Remote • Poland
Have you ever experienced a loyalty program so well-crafted that it made you genuinely excited to engage with a brand?
Maybe it was when your favorite retailer surprised you with early access to a sale, or when a restaurant remembered your anniversary and had your usual table ready. These moments don't happen by accident - they're the result of thoughtfully designed loyalty strategies that turn transactions into relationships.
That's the kind of impact we create at Loyalty Roots.
We are the team of experts who help companies build their loyalty programs. We believe that loyalty program is about understanding customers, their needs, challenges, desires and fears. We work with clients who are ready for strategies based on data, technology and innovation.
We deliver end-to-end loyalty programs implementations with the main focus around strategy.
Who are we looking for and why?
Loyalty Roots is a young company formed by experienced professionals. We create a space for experts to cooperate with each other, work with open-minded clients and deliver innovative projects together.
We’re looking for people who are passionate about their job; who know the value of data-driven decision making, personalization and A/B testing; innovative and not afraid of challengers.
Currently there are not a lot of companies that have figured out the best approach to customer loyalty. We need to be creative and confident to set the tone for the market.
What you'll do
During the phase of audit, you’ll review customer’s current sales data and database health.
During the strategy phase, you’ll calculate loyalty programs financial approach (example: if we’re using points, you are the one who calculate the proper structure based on product margins, sales KPIs, AOV and other details).
During the implementation stage, you’ll create or help customer create analytical dashboards to monitor KPI’s.
During the ongoing cooperation, you’ll do a consultancy work by reviewing analytics of ongoing loyalty program, sales and database. Your task will be to determine what works great, areas for improvements and urgent change.
You’ll cooperate with clients to explain analytics. You’ll cooperate with our technology partners to define the best analytical approach for the customer.
You’ll help us build internal analytical dashboards templates and benchmarks.
You’ll help us build educational materials.
What we expect from you
Understanding and experience with event data structure.
Proficiency in handling large datasets.
Advanced MS Excel and SQL, experience with data visualization tools (Tableau, Power BI, or similar)
Experience with marketing data analysis. Use cases where your insights influenced the decisions of marketing and business teams.
Experience with A/B tests is a must. You should understand how to conduct A/B tests, how to analyze the results and present them to the customer.
Being open to explain analytics to the clients, being challenged by clients and also be able to challenge others on the market. We don’t expect you to be an excellent public speaker! But we need to know you can communicate in a clear way and be open to external communication from time to time.
Advanced level of Polish and English.
Being independent and responsible for your area of expertise.
Extra points
Experience with loyalty programs and /or customer retention techniques in general
Hands-on experience with CRM/Marketing Automation/CDP platforms (ideally Synerise, Bloomreach, Braze), would be a plus
Knowledge of GA4 and GTM
Python will be a significant plus
Experience with pricing and financial data analysis
Being available during the work week within the working hours 9am-5pm CEST.
If you’re open to be a speaker on webinars and conferences, it’ll be a plus. It’s not a requirement for every candidate, don’t worry.
What we offer
Freedom of work and a creative space to test your ideas.
B2B contract or contract of mandate.
100-150 PLN per hour based on your experience and engagement (for B2B contract).
Part-time position. Availability per month is discussed with you.
Project-based collaboration (we work with you on projects that align with your interests and expertise)
Worldwide - it’s a B2B contract, we don’t care from which place on Earth you’re doing the work.
Loyalty Roots is in a phase of growth. It has challenges, like you haven’t heard about us yet and we need to earn your trust. However, you’ll be able to grow and build something great together with us. No corporate structure, but also a healthy environment within your availability.
Way to apply
If you feel like you’re a good fit, please apply here via LinkedIn.
We’ll get back to selected candidates within 14 business days. If you don’t hear from us after this time, it means that for now we’re not a good fit for each other, but we’ll keep you in our database in case more suitable role comes up.
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Candidate journey: ⭕️ Recruiter call ➔ ⭕️ In some cases, we might ask you to solve the task that won’t take you longer than 15 minutes ➔ ⭕️ Meet the leadership team. We’ll have a chance to learn more about each other and agree to become partners together!
We welcome applications from all qualified candidates regardless of gender, age, ethnicity, religion, sexual orientation, or background. We believe diverse perspectives make our projects more effective and our team stronger.
By submitting this application, you declare that you have read and understood the Privacy Policy for Candidates of Loyalty Roots Sp. z o.o., based in Krakow, 30-526, Czyżówka 12/2.11, (https://www.loyaltyroots.com/policy) and consent to the processing of your personal data contained in your application for the purposes of the recruitment process, including being considered for future recruitment processes for up to 24 months.
